General terms and conditions 

§ 1 General

For all business transactions with P&L Digital GmbH, the following "General Terms and Conditions" in their currently valid version at the time of the order shall exclusively apply as the terms of delivery and payment; oral collateral agreements do not exist. Deviating purchase conditions of the buyer and/or any possible oral agreements are only binding if confirmed in writing by P&L Digital GmbH. German law exclusively applies to the business relationship.

§ 2 Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but rather a non-binding online catalog. By clicking the "order with an obligation to pay" button, you place a binding order for the goods contained in the shopping cart. Confirmation of the receipt of the order occurs immediately after sending the order and does not yet constitute acceptance of the contract. We can accept your order by sending an order confirmation via email or by delivering the goods within two days.

§ 3 Return Policy

Return & Refund Policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us (P&L Digital GmbH, Kaiserstr. 63-65, 44135 Dortmund,, Fax: +49-231-223911-40) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to P&L Digital GmbH Kaiserstr. 63-65, 44135 Dortmund, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

- To P&L Digital GmbH, Kaiserstr. 63-65, 44135 Dortmund,, Fax: +49-231-223911-40
- I/we (*) hereby give notice of withdrawal from the contract for the purchase of the following goods (*)/the provision of the following service (*)
-Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date

(*) cross out if not applicable.

§ 4 Delivery

Delivery is made according to the customer's request from stock to the delivery address provided by the customer and to the designated delivery person (specifically named natural person or designated group of individuals = designated recipient) by a logistics service provider contracted by P&L Digital GmbH. P&L Digital GmbH is authorized to make partial deliveries, which do not incur any additional costs for the customer. The same applies to any necessary second delivery, which is also free of charge for the customer. P&L Digital GmbH reserves the right to deliver only household-standard quantities, deviating from the order. Delivery or shipment of the ordered goods within Germany is free of charge for orders with a minimum value of 99 euros. The customer is requested to inquire about shipping costs for deliveries outside of Germany when placing the order.

Shipment is carried out within two working days after receiving the order. If this deadline cannot be met due to delivery difficulties, the customer will be notified. Events of force majeure, actions as part of labor disputes, and other unforeseen circumstances, including non-delivery by the upstream supplier, which we are not responsible for, entitle us to reasonably extend delivery times for the duration of the hindrance, but not exceeding two weeks from the order date. Default occurs only after setting a reasonable grace period. If the delay persists, the customer may set a reasonable deadline for performance, and if it expires without result, withdraw from the contract. After six weeks from the order date, we are also entitled to withdraw from the contract. The claim for damages is excluded unless the delay is attributable to us. In the case of unclear orders or the need for advice related to the order, the customer will be contacted. Attention is paid to quality-preserving shipping (with appropriate packaging), a tracking system, and suitable transport insurance.

§ 5 Payment Terms

The purchase price becomes due upon conclusion of the contract and must be paid within 10 days after receiving the goods. All prices are final prices in euros, including the legally applicable value-added tax, plus any applicable shipping costs (see § 4). All payments are made through Amazon Payments, Paypal, advance payment, credit card, or by direct debit (only available after the first order using another payment method). Your credit card will be charged upon completion of the order. If you choose to pay by direct debit, your account will be debited when the goods leave our warehouse. If we make an advance payment, for example, in the case of payment by direct debit (electronic direct debit procedure), we may, in order to protect our legitimate interests, obtain credit information based on mathematical-statistical methods from Paymill GmbH (St.-Cajetan-Straße 43, 81669 Munich). To do this, we transmit the personal data necessary for a credit check to Paymill GmbH (St.-Cajetan-Straße 43, 81669 Munich) and use the information received about the statistical probability of payment default to make a balanced decision regarding the establishment, execution, or termination of the contractual relationship.

The credit information may include probability values (score values) calculated using scientifically recognized mathematical-statistical methods, which may include address data in the calculation. Your legitimate interests will be considered in accordance with legal regulations. The chargeback fees incurred by banks, which are not attributable to the fault of P&L Digital GmbH, shall be borne by the customer. Depending on the credit check (see § 9), P&L Digital GmbH may require advance payment from the customer before delivery. If the customer is in default of payment, P&L Digital GmbH is entitled to default interest of eight percent (8.00%) above the respective base rate of the European Central Bank, starting from the date of default.

§ 6 Retention of Ownership

The delivered goods remain the property of P&L Digital GmbH until the purchase price is fully settled.

§ 7 Offset

The customer is only entitled to set-off if their counterclaims have been legally established or expressly acknowledged in writing by P&L Digital GmbH.

§ 8 Warranty, Liability, Disclaimer

Warranty: The warranty is provided in accordance with legal regulations.

Liability: P&L Digital GmbH is liable for damages caused by them in cases of injury to life, body, or health, as well as in cases of intent, gross negligence, and deceit. Liability under the Product Liability Act or for guarantees remains unaffected. In the case of slight negligence in the breach of essential contractual obligations, the liability of P&L Digital GmbH is limited to the contract-typical, foreseeable damages. Any claims by the customer beyond those mentioned - regardless of the legal basis - are excluded.

Disclaimer: P&L Digital GmbH provides links to other websites on its internet pages. P&L Digital GmbH has no influence on the design and content of these linked pages. Therefore, P&L Digital GmbH cannot guarantee the timeliness, correctness, and quality of the information provided there. P&L Digital GmbH explicitly distances itself from all content on linked third-party pages.

§ 9 Privacy Policy

Collection, Processing, and Use of Personal Data
When using the faya website and the faya internet shop, we collect certain - including personal - data. For more details, please refer to our privacy policy.

§ 10 Cost Sharing Agreement

If you exercise your right of withdrawal, you shall bear the regular costs of returning the goods if the delivered goods correspond to the ordered ones and if the price of the item to be returned does not exceed 40 euros, or if you have not yet provided the consideration or a contractually agreed partial payment at the time of the withdrawal in the case of a higher price of the item. Otherwise, the return is free of charge for you.

§ 11 Jurisdiction

The place of jurisdiction for all disputes arising from this contractual relationship is Dortmund, for full merchants (Vollkaufleute), and for individuals who do not have a general place of jurisdiction within the scope of the German Basic Law.

§ 12 Severability Clause

The ineffectiveness of one or more provisions in these "General Terms and Conditions" does not affect the validity of the other provisions. Specifically, the ineffectiveness of an individual provision or several provisions does not affect the validity of the contract as a whole.